Return and Refund Policy

Return Period

You may return your order within 30 calendar days from the date of delivery.

Eligibility

Returned items must be:
- Unused, unwashed and in original condition
- Returned with all tags attached and in the original packaging
- Accompanied by your order number

How to Start a Return

Email us at info@craiglondon.com with your order number, the item(s) you wish to return and the reason for the return. Once your return is approved, we will email you the return address and instructions. Please do not send items back without approval, as we cannot process unannounced returns.

Return Shipping

Returns are sent back to our supplier's warehouse outside the United Kingdom. Return shipping is arranged and paid for by the customer. Because the parcel is sent internationally, return postage may cost more than a domestic UK return. We recommend using a tracked service and keeping your proof of postage until your refund has been processed.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible (ideally within 48 hours of delivery) with clear photos or a video. In these cases you do not need to send the item back, and we will offer a replacement or a full refund at no extra cost.

Exchanges

We do not offer direct exchanges. To exchange an item, return it using the steps above and place a new order for the item you would like.

Refunds

Refunds are processed within 10 business days after your return has been received and inspected, and are issued to your original payment method. Your bank may take an additional 3–5 business days to show the amount. If you have not received your refund within 15 business days, please contact us.

Non-Returnable Items

Gift cards cannot be returned.

Order Cancellations

Orders can be cancelled within 30 minutes of purchase. After that, the order has already been sent to processing and can no longer be cancelled; you can still return it under this policy once it arrives.

Your Statutory Rights

This policy does not affect your statutory rights as a UK consumer, including your right to cancel under the Consumer Contracts Regulations and your rights under the Consumer Rights Act 2015.

Contact

Email: info@craiglondon.com
Phone: +1 917 998 9641

Craig London is a trading name of JDN Ecommerce LLC.
30 N Gould St Ste R, Sheridan, WY 82801, United States